In this course we will celebrate the art and craft of coffee. We will closely examine coffee’s many flavors and aromas, what creates them and how we perceive them. We will dive deeper into the ways that coffee is brewed every day in our stores and how we ensure and maintain our utmost quality. The elements that go into making great espresso are also something we will explore, and the invaluable role played by the barista in brewing that espresso. Finally, we will travel farther into the craft of latte art and share new techniques to skillfully and beautifully combine espresso and steamed milk. Barista craft calls for precise attention to detail in order to create memorable customer experiences.
Learners who complete this course will earn a digital certificate of completion.
Current Starbucks partners interested in taking Level 300 to achieve Coffee Master status must first satisfy eligibility criteria and take the course while on scheduled training time. Please consult with your manager.
Michelle Burns is Senior Vice President of Global Coffee and Tea for Starbucks. Michelle is responsible for leading all things coffee and tea–including strategy for growing, sourcing, buying, quality, sustainment, education, Farmer Support Centers, and Starbucks’ Hacienda Alsacia farm and Visitor Center in Costa Rica.
The Global Coffee team is responsible for leading all things coffee—agronomy, ethical sourcing, buying, quality, roasting, strategy and education.
Our coffee education team worked with our agronomists located in 9 Farmer Support Centers in key coffee growing countries, our buying team in Lausanne, Switzerland, master roasters, blenders and quality experts in Seattle, Washington and our Reserve Roasteries. Collectively this team has deep subject matter expertise and many years working in the coffee industry. They all share a relentless commitment to quality, a passion for coffee and positively contributing to farming communities where our coffee is grown and the communities around the globe where our coffee is served.